Flexible learning to meet your every need

Watch the webinar to learn: 

• Why a scalable and adaptable LMS is necessary  
• How permissions and multi-tenancy can simplify your workflows  
• Demo: Drilled down reporting in the Learnsoft LMS

Or read the transcription below:

0:00:00.0 Kishor Amberkar: Hello folks. Welcome to Learnsoft's webinar and a short demo. My name is Kishor Amberkar. I'm the president and the CTO of Learnsoft. And today we are gonna talk about flexible learning to meet your every need. And what are those needs which the organization have? And how the application, the learning management system and the talent management system is flexible enough to adapt to my change, my processes, and the overall learning experience of my users. And we are gonna talk in detail about that today. So let's begin. So what we are gonna learn today. Why the scalable and the adaptable LMS is necessary. Because as the organization grow, we have to grow. The LMS application should grow and also adapt. How the permissions and multi-tenancy can simplify your workflow. Just because the organization is growing, we don't want to add more work, let the system take that burden. And I'm gonna showcase, a short demo about how Learnsoft's LMS satisfies those needs.

0:01:29.9 KA: Again, my name is Kishor Amberkar, I'm the co-founder of Learnsoft and I've been in the learning industry for the last 17 years. So this is interesting stat. 48% of the learning and development professionals are unhappy with their LMS technology. And why they are unhappy? It is not fitting their needs. It is not changing depending upon the change in the environment. So that's an interesting stat. The scalable and adaptivity, this is very important. The system has to be scaled. Because today we might have 10,000 users, but we can go and acquire another company. And now from 10,000 we automatically become 14,000 employees. How the LMS can seamlessly do that integration. How they can get those onboarding 4,000 onboarding new people in our system? Their processes are different. Can it in the meanwhile for six to nine months, can it maintain two different tenants so that each one can have its own processes? So the technology that understands who and where your users are is very important because nowadays after COVID, 80% of your workforce doesn't have a desk job.

0:03:05.3 KA: A lot of people are working from home. A lot of government agencies like transportation, corrections, they don't always work in the office. So how can we still keep the compliance and the talent intact in our organization? Is the platform mobile friendly? Can it does a micro learning or can it then the blended learning. Because not everybody can adapt... Not everybody can consume the same type of learning. Some people can consume e-learning faster, but some people do need an instructor-led. Some people... Some of the learning initiative has to be instructor-led because you have to demonstrate the proficiency. And only when you demonstrate the proficiency then only I can give you the credit. So depending upon the learning initiatives, can your LMS understands that? Okay. If I'm growing from 1000 users to 100,000 users can it meet every sections and every pocket in my organization needs. So that is the most important part about the scalability. The LMS needs to mold to fit, it should be tailor-made. Now every LMS has its own processes.

0:04:24.7 KA: Now is your LMS forcing you to adapt the system process or can it be changed or understand your processes and it can deploy your learning initiative? It shouldn't be another way around. Right? So the most important aspect of this first comes in picture is once you go through a multi-tenancy, that means it's a one big LMS for the entire organization. But every pocket, every facilities or every agencies can operate as their own node. They can control, they can deploy or they think that they have their own LMS. But it is a part of this entire huge umbrella. And in that scenario of multi-tenancy, we need to have unlimited permissions and we need to streamline the processes. So what is needed is most important is, is your LMS can be managed centralized as well as decentralize?

0:05:38.8 KA: That means at the corporate level, I as a super admin can manage the entire LMS. But there are sub administrators with only permissions in their node, in their agency, in their domain. And they can manage only that section of the Learning Management System. So what Learnsoft tries to do here is it is broken down into the user groups and policies. There are set numbers of policies that can you create course. Can you be a preceptor? Can you manage merge account? Can you run reports? And then there are various groups. And the groups can be a learner group, an employee group, a manager group, a preceptor group, an admin group, a help desk group, course creator group, steering committee group. And each one has certain policies. So each node can independently decentralizly manage their domain.

0:06:46.6 KA: And also the entire organization tree can be broken down and it can mimic your organization tree of your HRIS system. Doesn't matter whether it's a Workday of the world. Doesn't matter it's the PeopleSoft of the world or the Infos of the world. It has to be synced with the HRIS tree. So if you acquire a new health system or you acquire a new agency, those data is already sitting there, which automatically talks to the learning management system and the talent management system. So the permissions are very, very important. Centralized as well as decentralized to help streamline the learning and the talent processes.

0:07:29.6 KA: Okay? Now, how the multi-tenancy can simplify the workflow. I was talking about the centralized management. You know what I need to do is at the centralized organization level? I need to deploy a policies and procedures for the entire organization. Maybe one of them is a sexual harassment. Everybody gets the same sexual harassment. But at the individual node, whether it's a department of transportation, they do certain new hired orientation in different way. Correction does in a different way. They need to have that flexibility where even at the corporate level, the learning initiatives can be deployed. But at the node level, at the tenant level, I can customize for me.

0:08:17.4 KA: There has to be a flexible LMS experience. That means each tenant, if they really want, they can create their own UI and User Experience. Because maybe one of the agency only deals with external customers. It shouldn't look like something for the employees. So they can have their own look and feel own processes. Maybe they do not use instructor-led training. Or maybe one of the agency only does the applicant tracking on onboarding part of it. They might need a little bit different interface. In the multi-tenancy, you can achieve that. And at the same time, we can increase the securities on the platform because each tenant have its own space. Each tenant can have its own single sign on.

0:09:10.8 KA: So their single sign on is different from the other agencies, but it doesn't matter. We can configure that. So the security becomes a very important part of it. And it also promotes the collaboration. One of the agencies or one of the tenant creates some fantastic content we can share it with across entire organization. Now, we can't open it. It has to go through a process of steering committee and approval that is this content okay to spread it across the entire, for example, State of Kansas. So once that process is defined, the collaboration becomes very smooth. So let's jump into the application and see how Learnsoft's LMS can achieve all those things.

0:10:01.5 KA: So I've logged in into the system, you see the look and feel here. And this is just one template, which I was shown. So maybe I deploy this entire application at the centralized level so everybody gets this look and feel. But as a true multi-tenant architecture, I have an option for certain nodes to see certain, the entire change in the User Experience. So actually I can go into, the division and into a node. So for example, my judiciary agency requires a different User Experience. So when I go into the judiciary, I can actually define, I can create the entire HTML. And I can put certain things on the top so that it will seamlessly integrate.

0:10:55.2 KA: And I can actually create and define the entire User Experience only for judiciary department. But my default, which is let's say corporate node or tenant, don't have any specialized template. So it will take the default template. So as a true multi-tenant, you can have one single User Experience across the board, but if there are needs for a specific tenant to have their own user experience, you can achieve that. Okay? So that's just the look and feel side of it. But even the processes are different. That means I can actually go in courses and I can create certain courses or create certain catalogs or learning initiative only for my node. So here is a sample demo side. My organization is ever point, but my judiciary is a different tenant. My human resource is different tenant. The workforce development is a different tenant and each one can have its own look and feel. And also the processes. And also the processes can be customized. That means certain nodes do not have certain type of modules. That means only two agencies have a talent management review. The other ones do not have that. You can control those.

0:12:40.3 KA: Only certain tenants have a e-commerce functionality because they are the only one who sells their courses for $25 a CPR course for the general public, you can do that. Actually, the state of Iowa Human Services Department do the mandatory portal training for the general public. Only they can do that because they have an exposure towards the external users.

0:13:07.7 KA: The Department of Transportation in Iowa do not have that, but it's still a single learning management system. And at the same time, there is a drill down functionality in the system. So, I'm gonna log off here and I'm gonna log in as one more user, which I say he is a manager or a supervisor type of user. I'm gonna log in because I'm gonna show you some of the drill down reporting option here. So I'm logged in here as this manager. And this manager is also end user. So he see his courses, his task list, his enrollment. But I'm gonna go in the analytics tab. And in the analytics tab, I'm going to showcase all the dashboards which are coming. So these are the first dashboards, which is coming. But I'm gonna go to the manager dashboard, which will give me information about how I am...How me as a manager is doing. This is all real time. I have an option to actually click on the report button. When I click on the report button, it shows me the completion report. Just one sample completion report. But it shows me how many cost centers I manage.

0:14:29.2 KA: Inside the Ever Point, I can now start drilling it down. When I click on Ever Point, which is my organization name, I only manage Human resources. Now if I manage IT, it will also show me the second name, which is IT. If I manage compliance, it will also show me the third one as compliance. But right now I only manage Human resources, but when I drill into the Human resources, it'll give me all the cost centers in Human resources, which I manage. Right now, I'm just doing this. And then when I click on Human resource facility, now I see the people who belong to that. And when I click on that one person, now, it will give me the detail for that person. There are completions, they're yet noted due and delinquent. I can export only this one page of this report, which I call as an exception report in Excel, PDF, Word format. But if I want, I can run the entire 3000 page report of Human resources if I have access to do that. But this is one of the ways where you can drill it down to the problematic section in your organization. And in the same way, I can go into the reports and I can see all the different reports. I can go in, let's say group employee transcrip treport, and I click on that. It will give me all different ways I can run the report.

0:15:50.5 KA: I can run for first name, last name, employment ID positions, which I want, and also my organization. So, if I only manage certain organizations, I only see those trees. I do not see anything else. But if I log in as an administrator, I might run the reports for the entire organization. That's one of the ways where you can customize. I'm also gonna show you one more thing of how the system can adapt. And I'm gonna log off from here. And I'm again gonna log in as a person who has those rights. I'm gonna log in into the system and I go into a learning object, option, and I see all the different courses. Now, I have one course here, which is called a Mandatory Safety Training, and it's an instructor-led course, and it has been taught 29 times. Let's click on that 29. This is the time it has been scheduled. I can create a new schedule here, but let's go into one of the existing schedule here. And this will give me all the different options, whether it's an advertisement only course. And there are other factors here, which actually defines, and I can customize my learning initiative. Is it a wait list course? Am I forcing the evaluation? Maybe not all courses are like that. Only some courses are like that. But maybe in my tenant, I don't even do instructor-led side. And in that case, I don't even show you the instructor-led functionality of the system.

0:17:43.7 KA: The system is smart enough, depending upon what options are turned on for your tenant. It will only function in that way. So, maybe certain agencies which require heavy compliance, they might have all the different types of training, but maybe there is only one small agency who only does e-learning. They don't need all the sophistications and the bells and whistles of the system. It's not force don them. For them, it becomes very very simple. That's the beauty of the multi-tenancy, that's the beauty where it can adapt, adapt depending upon your organization need. And when I say organization, I'm saying your tenant need in that organization. Okay? What we have learned here, why the scalability and adaptable LMS is necessary. Because if we are not doing that, first of all, if it is not scalable, that means as I grow, the LMS gets bogged down, it becomes slow.

0:18:48.1 KA: So, scalability is the most important thing. The adaptable is because it has to adapt the environment. It has to adapt the requirements. As I said, some people only need e-learning. Some people need probably blended learning, but not in the entire organizations, only in certain nodes. How we can manage all this with very less resources so that the system can take the burden. That's why the permission and the multi-tenancy is very important.

0:19:16.8 KA: I don't want to worry about all 47 agencies of the State of Kansas. I'm sitting at the Department of Administration. But let me worry about the global learning initiatives or corporate learning initiative. Let the DOT, the DOC, the DNR, let them do their own initiative. If they need help, obviously I can do that, but they are independent. It is a distributed decentralized admin or management functionality. We also saw the drill down reporting. We also saw the look and feel side of it and the changes in the system, how that can be changed. So that's what we learned today.

0:20:02.8 KA: If you have any questions, I'm gonna open for questions. If there are any questions, please put it in your chat and we can adapt. Oh yeah. There is the first question. Can the process be adaptable for each tenant? Absolutely. That's the beauty of multi-tenancy. That means, as I give you an example, the e-commerce. Not every section in your organization needs e-commerce because they do not sell the content or they do not target to the external users. Some only do for internal, so e-commerce is not needed for them. Or maybe certain type of checklist, competency checklist. Not everybody does competency checklist. I know the clinical side is very heavy on that. So they don't need that functionality of the learning management system. So each tenant, their process can be adaptable and that is the beauty of the multi-tenancy. Wonderful. Any other questions?

0:21:15.0 KA: Can each tenant add extra modules for just their user base? Exactly. That's what they do. So if Iam an administrator of Department of Natural Resources in the State of Kansas, I can only add modules for my agency. I'm looking for an applicant tracking where I can do some onboarding. The other agencies already have certain things in place. Can I only turn on those modules only for my agency, which is only for my user base? That is the beauty of the modular design, which we have here at Learnsoft. You can only turn on certain modules, which you need. And you only pay for the modules which are turned on only for that user base. So the answer is absolutely you can do that.

0:22:08.9 KA: The third question, can the tenant has an option to share the best practices? That is the biggest part about the collaboration. Every agency has learned, and every, we all learn. And every learning initiative, which we do it in the organization from that initiative, we always learn that what was easily consumed by my user? What worked, what didn't work? That is a wealth of knowledge. And that knowledge is easily collaborated across the entire implementation or the entire instance. Soif I am sitting in department of... Let's say, let's take a healthcare example. If I have created a safety course, which is on the clinical side and which was so greatly appreciated by my clinical staff and I had 100% completions, faster completions with the good assessments results, I can share that with other cost centers.

0:23:13.7 KA: Maybe IT can utilize my best practices and maybe change it for their IT needs. Accounting can do the same thing, right? The HR department can do the same thing. So this helps to collaborate inside the organization. And with Learnsoft you can actually also do it outside the organization, maybe Department of Transportation, Iowa has done something very different as a safety major. Would love to share that with the Missouri Department of Transportation, or Kansas Department of Transportation. That is the beauty about what we try to do here at Learnsoft. We learn from the best practices.